For years, companies have sought the holy grail of visibility and control over their critical services. That holy grail is a single pane of glass providing the ability to be alerted to, report on, and inspect performance health and status across all components in support of a business service.
This need is most urgent when one or multiple severe issues cause service degradation. It’s also brought to a head when IT leaders realise their teams don’t talk to each other and point fingers when something goes wrong, or when they look at their budget and see a long list of monitoring vendors with expensive renewal price tags. Sound familiar?
Implementing a monitoring platform can bring many of these benefits. A singular monitoring platform also helps siloed teams reduce finger-pointing because they work from a shared view of the problem. However, to achieve maximum benefit from a “single pane of glass” approach, you should also consider a change in organisational design to best support improving service performance and reliability.
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