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The public cloud allows end-users to consume mission-critical services without involving traditional IT. At some point, though, end-users realise that the public cloud still requires IT skills or integration with on-premises IT systems.

The public cloud has had a definitive impact on enterprise IT operations. If your organisation has not fully migrated to the public cloud, you may experience challenges. Whether the need is to integrate Infrastructure as a Service (IaaS) offerings, such as AWS® or Software as a Service (SaaS) offerings, such as Workforce, the resulting environment complicates IT operations.

Therefore, some aspects of your infrastructure remain in a traditional infrastructure while another part runs on cloud infrastructure. Or, you are proactive and want to help ensure that your organisation prepares for digital transformation.

Defining Hybrid IT

Hybrid IT is the integration of on-premises IT services and cloud-based services. Hybrid IT includes any combination of Software as a Service (SaaS), Infrastructure as a Service (IaaS), or Platform as a Service (PaaS), with traditional IT infrastructure with Hybrid Network and Hybrid storage options.

The Hybrid Network

Networking is the foundation of a successful hybrid IT infrastructure. There are three options for connecting to a cloud provider’s infrastructure.

  1. Public internet
  2. VPN
  3. Dedicated connection
Hybrid Data

Public cloud storage is cheap, deep, and performant. It is the honey that brings users to the service.

Monitoring

Configuring networks, moving data, and deploying services in the hybrid infrastructure is relatively straightforward, but Service monitoring continues to be one of the most critical responsibilities of an infrastructure team. However, the public cloud does not offer insight into the physical infrastructure.

Do you find that when a service outage occurs, you spend more time figuring out the source of the outage instead of the steps to resolve the issue? A root cause analysis? For example, end-user calls complaining about the inability to log into Salesforce®. Is the issue with Salesforce or is it your on-premises Active Directory® service?

It’s difficult to take a monitoring tool designed for the private data centre and point it across hybrid infrastructure and gain the same level of insights, hence SaaS monitoring is another one of those areas that deserve its own monitoring.

Mature application monitoring enables a reduced mean time to repair (MTTR) for services impacted by infrastructure failure.

There are several approaches to take when monitoring SaaS applications. The SaaS ecosystem is vast. It is difficult to determine if performance issues are related to large batch processes running in a customer environment, or performance issues experienced within the SaaS provider.

Best in class tools achieve the baseline by leveraging probes across several points of presence (PoPs). Some of these PoPs consist of existing customers with anonymized data. With real data from real customers, SaaS monitoring services provide a solid indication of SaaS provider-related issues vs. a customer-related infrastructure. Other providers leverage synthetic nodes positioned throughout the world to sample access times to SaaS providers. The benefit of the synthetic approach includes a consistent sample methodology. Monitoring providers have the flexibility of placing intrusive tools on the probes. There is the potential of adding rich analytics as well.

SolarWinds does a great job of providing in-depth visibility of Cloud infrastructure with the following products:

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